Returns & Exchanges
Due to the perishable nature of our small-batch chocolate, we are unable to accept returns, but we are committed to ensuring you love every bite. If your order arrives damaged or does not meet our quality standards, please reach out to us within 14 days of delivery.
Inspect Your Shipment
Upon arrival, please carefully examine your chocolate bars, truffles, or baking supplies for any signs of heat damage or transit issues.
Contact Our Team
Email our guest services team with your order number and a brief description of the issue to initiate a quality review.
Provide Documentation
To help us improve our craft and process your claim, please attach clear photographs of the damaged product and the original packaging.
Resolution
Once reviewed, we will issue a replacement shipment or a store credit to ensure you can enjoy the bean-to-bar experience as intended.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing